This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This article deals with the management of noise in an academic library by outlining an evidence-based approach taken over seven years by the University of Limerick in the Republic of Ireland. The objective of this study was to measure the impact on library users of noise management interventions implemented from 2007 to 2014 through retrospective…

This research investigated the importance of user-library trust in ensuring vital freedom of inquiry in academic libraries, exploring its strength through comparison with attitudes towards the National Identity Card Scheme (NICS) within the various libraries of a large UK university. An online survey of students and interviews with librarians…