This paper investigates the speech act of refusal taking as a case study British responses to a salesperson's offer through the study of recordings of 109 conversations between the salesperson and a potential British customer. The data are analyzed quantitatively and qualitatively with the aim of finding the most frequent responses that denote…

This study investigates academic staff and student attitudes to style and etiquette of emails. Data were collected through two online staff and student surveys. Reported use and acceptability of particular features of email style were assessed. Open-ended responses yielded four themes: the balance between formality and informality, relationships,…

We set out to explore the meaning of the attachment categories in the Cassidy/Marvin strange situation procedure, as employed in the home, using data from a longitudinal study of children adopted into UK families up to the age of 42 months from Romanian institutions, and of adopted children without the experience of institutional care--both groups…