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Direct linkCooper-Hind, Heidi; Taylor, John – Higher Education Review, 2012
Recent interest in the number of complaints being raised by students in higher education may be attributed both to a general concern about quality and standards in universities and to the emerging role of the student as a "consumer". However, partly because of the highly sensitive nature of this topic, for students, staff and…
Descriptors: Higher Education, Student Attitudes, Participant Satisfaction, Student Characteristics
