Purpose: This study aims to explore the influence of the individual student profile of Hofstede's Power Distance, Uncertainty Avoidance, Collectiveness and Long-Term Orientation on student service quality expectations in higher education. Design/methodology/approach: Data is collected via a survey consisting of items from a standard Hofstede and a…

Background: Students often simultaneously deal with shifting support networks, stressful life changes and psychological distress which may affect academic achievement. Methods: 285 students completed the General Health Questionnaire (GHQ-12) to assess depression and the Computerized Life Events Assessment Record (CLEAR), to establish life events…

Performance appraisal is one of the key management tools which identifies employees' strengths and weaknesses. Usually, this is the major mechanism of gathering information for rewarding/training employees based on their performance, and hence a key to achieve organisational goals by creating a satisfied workforce. Therefore, this study was aimed…

COVID-19 has impacted educational processes in most countries: some educational institutions have closed, while others, particularly in higher education, have converted to online learning systems, due to the advantages offered by information technologies. This study analyzes the critical factors influencing students' satisfaction with their…

Instructional quality is associated with better academic outcomes for students. This study aimed to investigate how teachers' job satisfaction was associated with clarity of instruction and cognitive activation as measures of instructional quality. In addition, we investigated whether this association between teachers' job satisfaction and…

This research uses i-graduate's International Student Barometer to investigate whether overall satisfaction and institutional recommendation are influenced by student nationality and destination country, while controlling for the covariates of learning experiences. The result of our analysis is the identification of a conceptual framework for the…

In-work training is generally regarded as beneficial for employees and in Britain it continues to offer significant gains in earnings. However, little previous research has tested whether training also leads to higher levels of job satisfaction or 'happiness'. Employers need to retain trained employees in order to make training cost-effective, but…

Concerns about mental health difficulties in young people, mid-adolescent girls in particular, are on the rise. Many explanations ranging from peer pressure and bullying, to social media and gender inequality, have been offered for the rise in mental health problems. This study utilised data from the Millennium Cohort Study (Wave 6) to examine…

Recent studies indicate that the academic and social integration of overseas students in the destination country often plays a major role in their academic performance, employability outcomes and integration into the wider community. This study investigates these issues in more depth from the perspective of overseas Chinese in the Southwest UK,…

Students' beliefs about the nature of knowledge and knowing frame how they interpret their educational experience and their approaches to, and perspectives on, learning, teaching and assessment. This paper draws on previous research identifying the ways of knowing of undergraduates on entry to a UK post-92 university, findings from which confirm…

Purpose: There is a growing consensus among human resources researchers and professionals that a participative environment can enhance job satisfaction, commitment, employee motivation and productivity. Moreover, globalization has caused that organizations operate in a huge number of culturally diverse countries. Studies suggest that understanding…

Surveys asking Higher Education students about feedback tend to find similar results: feedback should be prompt, specific, understandable and regular. Efforts to improve the feedback experience therefore emphasises that feedback be more frequent, detailed and turnaround times reduced. However, indications that students misunderstand key phrases in…

This study utilises the effort-reward imbalance (ERI) model of job stress to predict several indices of well-being in academics in the UK: mental ill health, job satisfaction and leaving intentions. This model posits that (a) employees who believe that their efforts are not counterbalanced by sufficient rewards will experience impaired well-being…

The link between literacy and health has been evidenced quite well, with studies indicating that people who struggle with literacy are also more likely to have poor physical health. However, what we know about the relationship between mental wellbeing and literacy is much more meagre. There is some evidence to suggest that higher levels of mental…

Institutions are understandably interested in the profile of their own reputations based upon publicly available data about student experiences. The UK's National Student Survey (NSS) metrics are integrated into several "Good University" calculations, whereas teaching teams most often use the survey's text comments to change practices,…