Despite the challenges of the pandemic, low-skilled workers have continued to move around the labour market. Working from home presents a new set of challenges for employees and managers alike. Our new research with the Chartered Management Institute looks at the role of managers in supporting low-skilled workers to thrive in their new workplaces…

Case studies of four British companies showed that management legitimacy and authority were negotiated along the axes of technical expertise and abstract knowledge. Employees required evidence of management competence, and structural indicators such as management degrees or courses did not confer unquestioned legitimacy. (Contains 62 references.)…

The process of making better people managers was examined. Data were collected through interviews with managers and staff at five case study organizations in the United Kingdom and through interviews with a sample of business schools and management developers. The study established that managers must be able to do the following things: (1) empower…