Too often student services have become a provider of discrete assistance in which one-way information transactions take place between the staff/student paraprofessionals providers and the students receiving the services. Students attend academic advising appointments, listen during tutorial or small groups study meetings, and read computer screens…

A growing expectation that academic staff in higher education institutions (HEIs) will be qualified to doctoral level can mean that doctoral study must be juggled alongside administration, teaching, and academic duties. Many academics study in their own institutions. We wished to explore their perspectives on (i) how the two roles, of being an…