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Download full textBurcu Uysal; Seyhan Özkul; Aysenur Bayraktar – International Journal of Contemporary Educational Research, 2024
This quasi-experimental study examines the effectiveness of a psychoeducational group intervention program consisting of psychoeducation sessions and group exercises based on psychodrama warm-up activities resulting from the needs of public sector call center agents in the workplace. Forty municipality call center employees from two municipalities…
Descriptors: Psychological Patterns, Group Guidance, Intervention, Psychotherapy
