The COVID-19 pandemic has put the airline business in a challenging position. It is one of the leading businesses with tremendous impacts from the pandemic. Although international airlines confront difficulties returning to typical situations, they still need to provide their cabin crew the training courses because they must always be ready to…

Currently, the aviation business is a popular service that helps people travel conveniently, quickly, and safely. People in the airline business have become more stressed with the need to learn about inflight safety-based competence to effectively serve the broad range of passengers' needs. One reason for this is the nature of their jobs, which…

Besides English proficiency, intercultural communicative competence is a desirable qualification for flight attendants. An under-researched cultural group of Muslim passengers was the focus of this mixed-method study which investigated Thai flight attendants' intercultural sensitivity and related biographical details. Topics in intercultural…

In seeking to investigate the use of "sorry" in interlanguage refusal by Thai EFL users in an intercultural communication context, the present study collected data from Thai flight attendants who served passengers on international flights for a Thai airline, so as to examine how "sorry" is adopted in refusals in the context of…

In the airline business, cabin crew are the employees who have direct contact with passengers. They are in an occupational group that generally has to face many difficulties in the workplace. In addition to their responsibilities to ensure the safety of the flight, one particular issue that creates tremendous stress for cabin crew is when they…

For successful English language communication, EFL students are not only required to have effective language skills for the workplace, but also be able to use the language socially. This study aims to 1) examine student progress in language achievement in the airline context and 2) to investigate student attitudes towards the use of CLT activities…

The International Civil Aviation Organization (ICAO) has established English Language Proficiency Requirements (LPRs) for all flight crews operating on international routes, all air traffic controllers who communicate with foreign pilots, and air professionals. The ICAO requires those who operate on international routes to be qualified at least in…