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Intercultural Pragmatic Analysis of "Sorry" in Inflight Service Refusals by Flight Attendants: A Case Study of a Thai Airline

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Khanapornvorakarn, Sompong; Gadavanij, Savitri – PASAA: Journal of Language Teaching and Learning in Thailand, 2022

In seeking to investigate the use of "sorry" in interlanguage refusal by Thai EFL users in an intercultural communication context, the present study collected data from Thai flight attendants who served passengers on international flights for a Thai airline, so as to examine how "sorry" is adopted in refusals in the context of…

Descriptors: Foreign Countries, Air Transportation, Professional Personnel, Intercultural Communication