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ERIC Number: EJ1424186
Record Type: Journal
Publication Date: 2024
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1536-7967
EISSN: EISSN-1536-7975
Writing It All Down: The Evolution of Future-Proofing Library Workflows
Katherine E. DeVet
Journal of Access Services, v21 n2 p118-129 2024
With resource sharing staff staying an average of 3-5 years, capturing policies and procedures to facilitate onboarding and strengthen institutional memory is key in building consistent workflows. Creating documentation was a multi-stage process executed over several years. Initially, the staff supervisor wrote office policies and assigned staff to write step-by-step guides for common workflows. These were kept in shared storage and evaluated and updated periodically. During pandemic closures, mind-mapping in MindManager aided gap analysis to prioritize areas of the workflow not yet documented. Most recently, this documentation moved into Microsoft Teams which both limits inadvertent alteration and facilitates searchability.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Texas
Grant or Contract Numbers: N/A