"Intelligent building" is a term that has been coined in recent years to describe buildings in which computer technology is intensely applied in two areas of building operations: control systems and shared tenant services. This two-part study provides an overview of the intelligent building industry and reports on issues related to the training of technicians who operate and maintain the systems in these buildings. Part 1, the industry overview, discusses the types of systems that are found in intelligent buildings; identifies industry trends, concerns, and conflicts; and provides information about the organizational structure and job functions of personnel who hold responsibilities for intelligent building systems. Part 2 describes a study that assessed the need for and the employability of technicians who have been specially trained to operate and maintain intelligent buildings. This study included an information search, a task analysis, and a Texas industry-wide survey of 138 building owners/managers, 94 plant and building engineers, and 97 controls vendors (averaging a 25 percent response). The study concluded that there is a need for intelligent building systems technicians who have been trained to operate and maintain automated building control systems. The final chapters of part 2 list tasks and competencies for such technicians and describe a proposed curriculum for training them. Appendixes include survey instruments, lists of organizations, and an annotated bibliography. (KC)