The purpose of this study was to remedy the paucity of knowledge about higher education's conflict resolution practice of online dispute resolution by providing an in-depth description of mediator and instructor online practices. Telephone interviews were used as the primary data collection method. Eleven interview questions were relied upon to…

This research is a case study of change and racial/ethnic conflict in the Dallas, Texas, Independent School District (DISD). Data are drawn from observations of monthly meetings of the school board. The focus is on communication as cultural projection among African American and Mexican American delegations at meetings and on the reactions evoked…