The Net Promoter Score (NPS) has been widely used as a strong indicator of loyalty and growth in organizations. However, despite extensive use in various industries, its application in higher education has been limited. To address this gap, we explore the use of NPS in the identification and investigation of the characteristics as well as…

In this article, we explore the experiences of students at HBCUs as they traverse their STEM courses and STEM majors and demonstrate how their paths in STEM are positively shaped by a "culture of family." Our research questions include: What are the experiences of students attending HBCUs and pursuing degrees in STEM? And how do their…

The global effects of the COVID-19 pandemic and related closures that began in spring of 2020 created an unprecedented challenge for higher education broadly and social work education specifically. This article describes qualitative data collected from a survey of social work educators in the spring of 2020. Social work educators from across the…

Inherent challenges affect first-generation students' persistence from as early as the first college year. Using cultural capital as a guide, this study is unique in that it investigates the contribution of first-year policies and programs to the success of first-generation students in 57 bachelor's degree-granting institutions across five states…

The Student Experience in the Research University is an online survey instrument that serves to assess institutional functions of research universities in the U.S. and understand students' behaviour, satisfaction, and achievement. The present study explored measurement models describing two primary domains (i.e., Academic Engagement and…

Higher levels of civic and community engagement in higher education are positively associated with students' academic performance and they also build upon citizenship skills such as informed voting. Yet, while these are worthy and important outcomes of higher education, students from disadvantaged backgrounds can have more difficulty navigating…

In 2011, the Bill & Melinda Gates Foundation extended grants to three educational organizations working to develop or enhance competency-based approaches in large, urbanized school systems. The grant initiative, called Project Mastery, funded the development of technology-enhanced tools, including curriculum materials and online learning…

In 2011, the Bill & Melinda Gates Foundation created the Project Mastery grant program to support competency-based education initiatives in large school systems that serve a high proportion of disadvantaged youth. Competency-based education meets students where they are academically, provides students with opportunities for choice, and awards…

Bolstered by the recommendations of the 1998 Boyer Report, US federal agencies have put significant resources into promoting opportunities for undergraduates to engage in research. American universities and colleges have been creating support programs and curricular opportunities intended to create a "culture of undergraduate research."…

This article is to report an action research conducted in two sections of a course called Second Language Acquisition and Development during the fall semester of 2011 and the spring semester of 2012. By focusing on a three-way blended learning (BL) environment--face-to-face (F2F), eLearning, and Second Life (SL, a virtual-world environment), this…