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Direct linkLaw, Kimberli Marie – ProQuest LLC, 2013
The purpose of this study was to remedy the paucity of knowledge about higher education's conflict resolution practice of online dispute resolution by providing an in-depth description of mediator and instructor online practices. Telephone interviews were used as the primary data collection method. Eleven interview questions were relied upon to…
Descriptors: Best Practices, Conflict Resolution, Computer Mediated Communication, Higher Education
