In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

Describes Internet service providers and information infrastructure in China, including achievements, problems, and predictions of its future development. Highlights include examples of Web sites; proportion of Internet users by province and city; age distribution of Internet workers; occupations of internet users; and users in Taiwan and Hong…

This paper outlines the market developments, governmental promotion policies, and efforts by private industries for online database services in Japan since the late 1970s. The combination of these efforts over the years has resulted in an online database service market of US$20 billion annually, of which approximately one third is Western online…