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Promotion in Call Centres: Opportunities and Determinants
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Gorjup, Maria Tatiana; Valverde, Mireia; Ryan, Gerard – Journal of European Industrial Training, 2008
Purpose: The purpose of this paper is to examine the quality of jobs in call centres by focusing on the opportunities for promotion in this sector. More specifically, the research questions focus on discovering whether promotion is common practise in the call centre sector and on identifying the factors that affect this.…
Descriptors: Foreign Countries, Information Technology, Computer Mediated Communication, Promotion (Occupational)