The present study aims to conceptualize service quality and perceived value in the context of blended learning by redefining and modifying the existing SERVQUAL model, reviewing prior marketing literature on perceived value, and examining the relationships between service quality, perceived value, and student satisfaction. The sample was…

The COVID-19 pandemic has created many formidable challenges for educational institutions around the world. This case study sought to gain insight into South Korean university students' satisfaction with online learning during the pandemic. It also obtained participant recommendations for improving online learning. Participants included 20 South…

The purpose of this study was to investigate whether gender differences exist in relationships between the three presences -- teaching, cognitive and social -- in the community of inquiry (CoI) model and online students' learning experiences measured with perceived learning and course satisfaction. Participants were 657 undergraduates taking…

This study examines the current state of acceptance of online classes using the technology acceptance model. The background of the study is the turning point in Korean education in response to the COVID-19 pandemic and speculation about changes in the post-COVID educational environment. To measure the acceptance rate of online classes, a survey…

This study aims at investigating the predictive effects of online teaching readiness factors on instructors' satisfaction and confidence in the emergency online teaching context. The target population is instructors who experienced online teaching during the COVID-19 pandemic, particularly in South Korea. Two hundred and thirteen instructors from…

The purpose of this study is to identify the structural relationships among online class related factors, zoom fatigue, learning engagement, perceived achievement, and class satisfaction in a university distance learning context. The study analyzed 265 responses from K University in Korea. The key findings of the study are first, situational…

This study examined Korean university students' online English as the Medium of Instruction (EMI) engagement and perceptions of teaching and learning, during the COVID-19 pandemic. Students were issued an online questionnaire, which indicated that those who have experienced EMI classes engage more for performance gains, while students who have…

While much is discussed of the challenges that educators and their institutions have been facing during COVID-19, there is little reported about how students have been coping with the challenges. In this short piece, we present preliminary data on university students' perceptions of online learning and teaching during the pandemic. Our findings…

The COVID19 pandemic has disrupted the normal functioning of various activities across the world, including learning and education. The shift towards online education during the pandemic of COVID19 has led many studies to focus on perceived learning outcomes and student satisfaction in this new learning environment. This study aims to examine the…

The COVID-19 pandemic forced universities worldwide to make the switch to online instruction, raising concerns about the quality of online courses and their impact on student satisfaction and engagement. This study aimed to explore Korean university students' satisfaction levels with online English-mediated instruction (EMI) courses during the…

The purpose of this study is to identify relationships of learners' achievement goal orientation, self-regulation, test-anxiety, self-efficacy, participation, satisfaction, and achievement in online learning environments in Korea. A total of 1,832 student responses from a Korean cyber university were used to find structural relationships of…

This paper aims to lay the groundwork for better online lectures based on a survey given to students in general university English classes on their learning states and perceptions of online classes. The online classes were conducted as non-face-to-face recorded lectures at a university in Gyeonggi, Korea, during two consecutive semesters in 2020.…

Instructional design is important as it helps set the discourse, context, and content of learning in an online environment. Specific instructional design decisions do not only play a part in the discourse of the learners, but they can affect the learners' levels of satisfaction and perceived learning as well. Numerous studies have shown the value…

This study was aimed to find which tutoring styles significantly predict learners' satisfaction with an e-learning service, academic involvement, and academic achievement. The tutoring styles included subject expert, facilitator, guider, and administrator. In this study, 818 Korean sixth-grade students (ages 11-12 years), enrolled in the…

Purpose: This paper looks at a particular type of cheating that occurs in an online university setting. That is, when students who have a connection from outside the online learning environment conspire to cheat together. It measures the correlations between student variables and cheating, instructional variables and cheating and learning outcomes…