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Peer reviewedPark, Mi Young; Dillon, W. Tracy; Mitchell, Kenneth L. – Journal of Business Communication, 1998
Finds that U.S. managers writing letters of complaint used a direct organizational pattern and tended to state the main idea or problem first before sharing explanatory details, whereas the standard Korean pattern (written by Korean managers for whom English is a second language) was indirect and tended to delay the reader's discovery of the main…
Descriptors: Business Communication, Communication Research, Cross Cultural Studies, English (Second Language)
