This research study aimed to explore the experiences of caregivers of children through the early hearing detection and intervention (EHDI) process in the public health care sector in South Africa. A qualitative research design was employed. Semistructured interviews were conducted with 8 caregivers from 3 different levels of service delivery in the public health care sector who had children aged 5 months and 3 years. Data were analyzed using inductive thematic analysis, which resulted in 6 interrelated themes. Most participants reported a positive experience in terms of service provision with professionals. Accessibility to services and long waiting periods, however, remain challenges within the EHDI process. Continuity of care and care coordination was found to need attention in South Africa, particularly for high-risk infants who require ongoing follow-up.