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Direct linkDirkse van Schalkwyk, Riaan; Maritz, Jeanette; Steenkamp, Rigard J. – Quality in Higher Education, 2021
The need for private higher education in South Africa is reflected by the explosive growth of newly registered private higher education institutions. This is coupled with a need for corporate quality management of service quality for students and academics. This article elaborates on service quality from a corporate sociotechnical perspective. The…
Descriptors: Educational Quality, Private Colleges, Higher Education, Corporations
