The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a…

This anthology on languages and standards was designed to serve two main purposes: (1) to provide an academic forum for linguistic scholars and language educators within and outside the region of Southeast Asia whose contributions would add substantially to an understanding of this important subject; and (2) to make relevant aspects of current…