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Threats to the Sustainability of the Outsourced Call Center Industry in the Philippines: Implications for Language Policy
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Friginal, Eric – Language Policy, 2009
This study overviews current threats to the sustainability of the outsourced call center industry in the Philippines and discusses implications for macro and micro language policies given the use of English in this cross-cultural interactional context. This study also summarizes the present state of outsourced call centers in the Philippines, and…
Descriptors: Language Planning, Communication Problems, Industry, Foreign Countries