This article describes how centralized presentation control systems enable IT support staff to monitor equipment and assist end users more efficiently. At Temple University, 70 percent of the classrooms are equipped with an AMX touch panel, linked via a Netlink controller to an in-classroom computer, projector, DVD/VCR player, and speakers. The devices are connected via the school's existing Ethernet network to a centralized AMX MeetingManager server in the Computer Services office. MeetingManager displays information related to the status of each unit, updated in real time, on a "hot list"--a log of usage activity and alerts, viewable from any location via a browser-based console. The system also can push out alerts via text message or e-mail to staffers working in the field.