Case managers, often called support coordinators, are pivotal in the service system supporting people with intellectual/developmental disabilities (I/DD) and their families to have meaningful lives in the community, which includes access to community integrated employment. Support coordinators balance this priority, along with ensuring individual health and well-being and completing the administrative duties associated with Medicaid requirements. Further, as employment practices and service structures evolve, case managers will need additional skills and knowledge around employment service delivery across multiple systems as part of their repertoire. This white paper analyzes the importance and complexity of support coordination and identifies policy considerations and strategies for public I/DD systems to assist support coordinators (and teams) to embed employment as a priority in service plan development, implementation, and follow-up. Support coordination and planning processes of three states (Missouri, Pennsylvania, and Washington, D.C.) are highlighted. [This report was produced by the Rehabilitation Research and Training Center (RRTC) on Advancing Employment for Individuals with Intellectual and Developmental Disabilities, a project of ThinkWork! at the Institute for Community Inclusion at UMass Boston.]