Instructors from five disciplines implemented content-specific service projects and determined students' perceptions of their experience. An action research framework was used to examine the experiences and to analyze data in customizable pre- and post-service-learning surveys. Although the students' experiences differed greatly, results showed…

Many universities have decided to invest in updating their informal learning spaces. One decision to be made in planning the space is how to staff it. The researchers carried out a qualitative case study to better understand the perspective of learning space managers who work in offices within their assigned space. The research generated six…

E-government is often defined as the public organization's use of information and communication technologies for the production and delivery of information and services. Since the early 1990s, e-government initiatives have been understood as a technological innovation mechanism aimed at reaching greater levels of efficiency, effectiveness, and…

Researchers have noted the limited amount of scholarly explorations of the practice of outsourcing administrative services in higher education. This dissertation seeks to add to the body of literature pertaining to the subject by examining the experiences of three universities that grappled with the decision. Using a qualitative approach and a…