The purpose of this qualitative study is to understand how operating models and organizational structure impact the effectiveness of higher education institutions for students, faculty, administrators and the broader community. In this case study, the researcher uses the Malcolm Baldrige National Quality Award Criteria (MBNQAC) to understand core…

From its founding as a Quaker school for boys to its evolution into a military school and, ultimately, into the thriving coeducational civilian institution it is today, Widener University has been no stranger to change and transition. It may come as a surprise, therefore, that although it had a mission statement and goals, prior to 2004 the…

Since Lehigh University was founded in 1865, it has been inextricably tied to the City of Bethlehem in eastern Pennsylvania. Rich in history and steeped in cultural tradition, the area continues to be an outstanding home for the university. In the aftermath of the fall of Bethlehem Steel, Lehigh and community partners are working together to forge…

The purpose of the Getty Foundation's Campus Heritage Initiative was to assist colleges and universities in the United States in managing and preserving the integrity of their significant historic buildings, sites, and landscapes. The projects supported through this initiative focused on research and survey of historic resources, preparation of…

As physical evidence of institutional aspiration and achievement, ambition and accomplishment, campus heritage (broadly defined) has emerged as a major component in comprehensive campus planning and in devising a site-specific sense of place. Physical actions related to campus heritage include the renewal and/or repurposing of landmark…

A few years ago, the University of Pennsylvania's Division of Human Resources began a data-based approach to the development of strategic plans and the measurement of programmatic effectiveness. One of its more successful endeavors in this area has been the creation of an HR scorecard that compares and contrasts individual school or administrative…

In academic settings, battling Internet threats and coming out unscathed is uncommon. Unfortunately, on many college campuses cyber-security concerns rarely extend beyond the IT staff and are addressed in a disparate, ad-hoc fashion. Yet, while many universities and large corporations were hit hard by the recent NetSky and Sasser worms, fewer than…

Conference papers on community development problems and prospects deal with needs, methods, objectives, resources, and the role of universities, with particular reference to urban areas. Concerns include deficiencies in knowledge, leadership, government, and the quality of urban life; land use and urban design; principles of economic development…

This monograph examines benefits, challenges, and methods of expanding access to adult literacy with online distance education (ODE). The following are among the topics discussed: (1) reasons for considering ODE (new technologies and delivery systems in education; ODE in higher education, business training, and adult basic education; state-level…

This book identifies factors, structures, and procedures contributing to effective statewide coordination and governance of public colleges and universities. The heart of the book consists of descriptions of representative structures in 4 states, where interviews were conducted with 114 individuals--legislators, gubernatorial staff, system heads,…