Academic, government, and corporate librarians organize and leverage internal resources and content through institutional repositories and library catalogs. Getting more value and usage from the content they license is a key goal. However, the ever-growing amount of content and shifting user demands for new materials or features has made the…

In July 1974, at the American Library Association Convention, a symposium on reference measurement was held. The basic premise was that work sampling and random time sampling with self-observation were the best methods of allocating personnel costs of reference services at the Library of the College of Physicians of Philadelphia. First, reasons…