Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…

Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

This report contains a series of recommendations for a uniform statistical report system for Pennsylvania public libraries, based on the assumption that many of the procedures in library work can be quantified in a meaningful manner. The types of data needed for the Commonwealth, individual library use, local reporting, and for research purposes…