Case managers, often called support coordinators, are pivotal in the service system supporting people with intellectual/developmental disabilities (I/DD) and their families to have meaningful lives in the community, which includes access to community integrated employment. Support coordinators balance this priority, along with ensuring individual…

Integrated data systems are often used to inform decision making at the top tiers of local or state government. Policymakers use analyses based on large numbers of integrated data system (IDS) records (from which personal identifying information has been removed) to understand the overlap between cases that receive services from different systems…

This study was designed to establish a caseload standard for child welfare workers. Understanding reasonable workload expectations for child welfare workers is a cornerstone of quality service provision and the recruitment and retention of qualified workers. Because of the analytic complexity of this question, qualitative and quantitative methods…