The Net Promoter Score (NPS) has been widely used as a strong indicator of loyalty and growth in organizations. However, despite extensive use in various industries, its application in higher education has been limited. To address this gap, we explore the use of NPS in the identification and investigation of the characteristics as well as…

This paper aimed to develop and validate the Zero Textbook Satisfaction Scale (ZSS), a measurement tool to assess student satisfaction with Zero Textbook Costs (ZTC) resources. The validated ZSS is available via a CC BY-NC-ND license and is a valuable tool for faculty and institutions seeking to understand student perceptions of their OER/ ZTC…

Presently, the universities are under exceeding strain of increasing faculty engagement and job satisfaction since due to COVID-19 the faculty is being overwhelmed by having to adapt to new ways of teaching (online, hybrid, flip, etc.) while conducting other activities such as administrative work, service, research, and continuous learning. This…

Military and veteran students face many challenges when navigating their journey in higher education. These non-traditional students have varied support needs when attending institutions of higher education that are different than the traditional student today. The purpose of this study is to determine the level of their satisfaction with the…

Over 300,000 Chinese students are studying in the U.S., making China the top country of international origin with 31.2 percent of all U.S. international students (IIE, 2015). In addition, 2015 saw a 10 percent increase in international students in the U.S., a statistic that underscores the assumption that globally mobile students regard the U.S.…

Student satisfaction is used as one of the key elements to evaluate online courses, while perceived learning is considered as an indicator of learning. This study aimed to explore how online learning self-efficacy (OLSE), learner--content interaction (LCI), learner--instructor interaction (LII), and learner--learner interaction (LLI) can predict…

This quantitative survey-based study examined the degree of overall satisfaction that exists in the sophomore class at Neumann University. The study investigated the relationship between overall satisfaction and intent to re-enroll and various academic and social conditions on campus. Student characteristics were also examined. Participants…

Online learning in higher education continues to grow due to the flexibility it offers learners. Adult learners choose online learning at a rate much higher than residential learning. Adult learners in the online environment tend to be retained at a lower rate. To counteract lower retention rates, understanding student needs through targeted…

Google Scholar and academic library discovery systems are both popular resources among academic users for finding scholarly information. By conducting an online survey with 975 users from more than 20 public research universities across the United States, this study comparatively investigates how and why academic users use these two resources.…

High-impact educational practices support student and faculty learning and achievement. By creating an alternative structure through which students have access to these practices, and by investing resources to make that structure available to all students, Bryn Mawr College has been able to ensure that participation in high-impact practices occurs…

Using a stratified random sample and real-time virtual focus group sessions, we evaluated the regional administrative model, addressing personnel supervision, program direction, financial management, and administrative leadership. We concluded that the regional administrative model remains a highly charged topic, there is no common understanding…

The Student Experience in the Research University is an online survey instrument that serves to assess institutional functions of research universities in the U.S. and understand students' behaviour, satisfaction, and achievement. The present study explored measurement models describing two primary domains (i.e., Academic Engagement and…

As some community college students know all too well, it's difficult to concentrate on your studies if you are hungry, don't have a roof over your head, lack adequate transportation, or just had your laptop stolen and don't have the money for a new one. In some cases, it makes staying in school, period, very challenging. Recognizing the roadblocks…

This study asked two primary questions: (1) to what extent do distance learners find value in student support services; and (2) is there a relationship between the value placed on student support services and students' sense of belonging in the university's learning community? Value was defined as the frequency of use, importance, and satisfaction…

So what if we just turned every course in our Superintendent's Program into a form of practicum? This question was asked by two former superintendents in response to nationwide calls to reform school leadership training and who found themselves leading a university executive leadership program. It triggered a comprehensive redesign of their…