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Direct linkNovotny, Eric; Rimland, Emily – Journal of Academic Librarianship, 2007
This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on…
Descriptors: Reference Services, Training, Evaluation, Improvement
