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Syed Asim Shah; Muhammad Haroon Shoukat; Muhammad Shakil Ahmad; Bilal Khan – Journal of Marketing for Higher Education, 2024
Social media technologies (SMTs), online brand communities, and social customer relationship management (SCRM) Capabilities play an indispensable role in the engagement and loyalty-building of university students to achieve a sustainable university reputation. This study provides pioneering input for higher education institutions (HEIs) by…
Descriptors: Colleges, Reputation, Commercialization, Social Media