Lane Transit District (LTD) sponsored three surveys in an attempt to understand the needs of physically handicapped and elderly persons and to recommend appropriate operational and physical changes within the system to meet these needs. The secondary intent of the study was to bring about public awareness of the mobility problems of the physically limited and the elderly. The three populations surveyed were social service agencies dealing with the target population, clients of the agencies (those physically limited and elderly), and system bus drivers. Special attention was given to mentally retarded children enrolled in a special school through observations at training sessions involving the children and through interviews with professional staff. The study attempted to determine such things as the degree of mobility of the target population, their dysfunctions and design requirements, their needed and desired travel patterns, and existing transportation services for the target population; as well as provide an avenue for client, agency staff, LTD staff and driver input into the planning process. (Author/MLF)