The Reference and Interlibrary Loan Service (RAILS) is a cooperative funded service located at the Ohio State University and serves the other eleven state-assisted universities in Ohio. During its first year (July 1, 1969 through June 30, 1970) this service received 7126 requests of which only 1241 were unfilled, 4197 were requests for photocopies and 1685 for loans. Nearly half (46.4%) of the unfilled requests resulted because the title was not owned. As an added service RAILS members were automatically provided with other locations for unfilled requests whenever possible. Thus, two thirds of the unfilled requests were given location information. Each request cost approximately $2.44 to fill, exclusive of photocopy charges and required 0.514 man hours. The mean cycle time for processing was 5.45 working days. The statistical information is displayed in eleven tables. (Author/NH)