In 1993, the Ohio General Assembly established nine service expectations for the state's two-year colleges and regional campuses to ensure a consistent level of quality regardless of organization or administrative structure. Additionally, the state Board of Regents established an Advisory Committee on Two-Year Service Expectations to identify a…

In 1993, nine service expectations for Ohio's two-colleges and regional campuses were approved by the state Board of Regents. This report describes specific performance measures developed for the service expectations to equitably evaluate the performance of the colleges. Following a brief introduction describing the goals and advantages of the…