The reference interview is a critical function of reference work; what a librarian says and does can either build a relationship of trust and satisfaction with patrons, or serve to distance them from librarians. This pilot study examined the attitudes of academic and public librarians toward the reference interview. Librarians from Kent State…

This study was designed to discover what the sources of stress are for a reference librarian working in a public library; other objectives included finding out how reference librarians manage stress and identifying their sources of job satisfaction. The study looked at many possible stress factors indicated in the literature review, such as the…

This study is an attempt to do the following: (1) determine the extent that CD-ROM databases are used by librarians and patrons in Ohio law libraries; (2) define librarian and patron research preferences comparing CD-ROM, print, and online resources; (3) track general trends in law library acquisition of CD-ROM databases; (4) examine the degree of…