This quantitative study investigated e-mail responsiveness by community colleges in the nine mega-states to an inquiry from a prospective student. Noel-Levitz (2006b) reported that prospective students want to receive an e-mail with information about an institution prior to applying for admission. Specifically, high school juniors and seniors want…

In this article, the author, a Web development librarian at North Carolina State University (NCSU) Libraries, recounts how she initiated the implementation of a series of open source communication and collaboration applications for the Libraries' Web site and intranet, and how she gathered a number of tried and tested C&C tools that can…