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Ending the Turf War: Circulation, Reference, and Instruction on One Team
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Johnson, Ken; Jennings, Susan; Hisle, Sue – Journal of Access Services, 2011
In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…
Descriptors: Reference Services, Library Instruction, Libraries, Library Materials