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Direct linkTroyer, Jennifer L.; Sause, Wendy L. – Gerontologist, 2011
Purpose of the Study: Two consumer-derived measures of nursing home quality that have been underutilized by researchers are consumer complaints to the state certification agency between inspections and complaints to the Long-Term Care Ombudsman Program. This article describes these complaints, considers facility-level predictors of complaints, and…
Descriptors: Nursing Homes, Certification, Ombudsmen, Comparative Analysis
