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An Application of the Net Promoter Score in Higher Education
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Ali Kara; Alma Mintu-Wimsatt; John E. Spillan – Journal of Marketing for Higher Education, 2024
The Net Promoter Score (NPS) has been widely used as a strong indicator of loyalty and growth in organizations. However, despite extensive use in various industries, its application in higher education has been limited. To address this gap, we explore the use of NPS in the identification and investigation of the characteristics as well as…
Descriptors: Marketing, Higher Education, Student Satisfaction, Undergraduate Students
Family Matters: The Culture of STEM at Historically Black Colleges and Universities (HBCUs)
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Thai-Huy Nguyen; Marybeth Gasman – Teacher Educator, 2024
In this article, we explore the experiences of students at HBCUs as they traverse their STEM courses and STEM majors and demonstrate how their paths in STEM are positively shaped by a "culture of family." Our research questions include: What are the experiences of students attending HBCUs and pursuing degrees in STEM? And how do their…
Descriptors: STEM Education, Black Colleges, Student Experience, College Students
Student Exposure to Social Issues and Correlations with Voting: Gauging the Impact on Economically Disadvantaged Students at Major Public American Universities. SERU Consortium Research Paper. Research & Occasional Paper Series: CSHE.5.17
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Porterfield, Victoria – Center for Studies in Higher Education, 2017
Higher levels of civic and community engagement in higher education are positively associated with students' academic performance and they also build upon citizenship skills such as informed voting. Yet, while these are worthy and important outcomes of higher education, students from disadvantaged backgrounds can have more difficulty navigating…
Descriptors: Economically Disadvantaged, Correlation, Voting, Student Participation
Expanding STEM Opportunities through Inclusive STEM-Focused High Schools
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Means, Barbara; Wang, Haiwen; Wei, Xin; Lynch, Sharon; Peters, Vanessa; Young, Viki; Allen, Carrie – Science Education, 2017
Inclusive STEM high schools (ISHSs) (where STEM is science, technology, engineering, and mathematics) admit students on the basis of interest rather than competitive examination. This study examines the central assumption behind these schools--that they provide students from subgroups underrepresented in STEM with experiences that equip them…
Descriptors: STEM Education, High Schools, High School Students, Hierarchical Linear Modeling
Connection by Design: Students' Perceptions of Their Community College Experiences
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Nodine, Thad; Jaeger, Laura; Venezia, Andrea; Bracco, Kathy Reeves – WestEd, 2012
Across focus groups consisting of current and former community college students in four states (Florida, North Carolina, Ohio, and Texas), a consistent message resounded: Students want to be more connected to their colleges, from the moment they enter until the day they complete their studies. They want to feel more connected to faculty, staff,…
Descriptors: Student Attitudes, Community Colleges, College Students, Focus Groups
Using NSSE to Assess and Improve Undergraduate Education: Lessons from the Field
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National Survey of Student Engagement, 2009
Assessment is a worthwhile undertaking when meaningful data are generated, evidence-based improvement initiatives are thoroughly considered and discussed, and results are ultimately used to improve educational effectiveness. National Survey of Student Engagement (NSSE) results are oriented toward such practical use. Each year, more campuses use…
Descriptors: National Surveys, Learner Engagement, Student Surveys, Undergraduate Students