As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…

Describes a survey of 179 graduate students at the University of Ibadan, Nigeria, that examined student awareness of reference services available at the university library and actual use of reference services by students. The relationship between awareness and use is discussed, and recommendations for improving awareness are offered. (CLB)