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Peer reviewedCullen, Rowena; Gray, Alistair – Journal of Library Administration, 1995
Due to inaccuracies in method, public libraries consistently undermeasure their reference transactions. This article chronicles the process of developing ways to systematize the count. Results of a literature survey, merits of various sample sizes, sample selection, and calculations are all discussed. Appendices include a list of categories of…
Descriptors: Error of Measurement, Foreign Countries, Library Statistics, Measurement Techniques
Download full textButterworth, Margaret – 2000
This paper discusses fee-based services in public libraries. The first section examines examples of charging for public library services in three countries: the United Kingdom, the Republic of Ireland; and New Zealand. The intention is to consider the circumstances in which charging was introduced, the public's response in terms of the effect on…
Descriptors: Access to Information, Fees, Foreign Countries, Library Funding
