This paper provides a perspective on learning in which training and situated learning complement each other in developing cabin crew competence. Traditionally, airlines have approached cabin crew training from a competency-based, behavioural perspective with limited engagement in the actual work context. This ethnographic study builds on…

This paper outlines the scale of the adult literacy and numeracy issue in New Zealand and describes a policy intervention designed to upskill employees in workplaces to help resolve the issue for them. This is the Workplace Literacy and Numeracy (WLN) Fund, which enables around 7000 employees a year to complete a 25- to 80-hour learning programme,…

This report explores the links between trade unions and workplace training, and the potential benefits of social partnership in the skills system. The UK is relatively unusual in having no formal role for trade unions in the training system. In most advanced economies, trade unions and employers work alongside government in shaping the skills…