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Service Provision to Students: Where the Gown Best Fits
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Schulz, Lucy; Szekeres, Judy – Journal of Higher Education Policy and Management, 2008
One of the challenges facing those responsible for service provision in universities is ensuring that service is provided at the right point in the organisation. Service delivery points can exist at the school/department level, faculty/division level or central unit/university wide level. This does not always follow organisational logic, common…
Descriptors: Foreign Countries, Delivery Systems, Student Personnel Services, Guidance Centers