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Direct linkMaximiek, Sarah; Rushton, Erin; Brown, Elizabeth – College & Research Libraries, 2010
After one year of providing virtual reference service through an instant messaging (IM) service, Binghamton University (BU) Libraries, under the purview of its Digital Reference Committee (DRC), undertook a study of collected session transcripts. The goals of this work were to determine who was using the IM service and why; if staffing for the…
Descriptors: College Libraries, Synchronous Communication, Transcripts (Written Records), Use Studies
Peer reviewedRosenthal, Marilyn; Spiegelman, Marsha – Internet Reference Services Quarterly, 1996
A survey of academic librarians in New York State (n=139) regarding their attitudes toward the Internet as a reference tool creating user and nonuser profiles incorporating gender, age, experience, access, and training. Researchers examined factors contributing to successful Internet use and to nonuse and made recommendations on how to integrate…
Descriptors: Access to Information, Age Differences, Demography, Higher Education
