Describes informational programs within public libraries throughout New York State which provide information and referral services to patrons seeking educational or job opportunities. Sponsored by state employment and educational agencies, more than 20 library systems help people to use information to enhance their lives. Five references are…

This document presents a toolkit to assist staff involved in the design and development of New York's one-stop system. Section 1 describes the preplanning issues to be addressed and the intended outcomes that serve as the framework for creation of the customer flow toolkit. Section 2 outlines the following strategies to assist in designing local…