Accurate documentation is important in all library areas, especially as workflows change quickly to adapt to new technologies, policies, and practices. Many library faculty and staff use online tools and in 2019, the author conducted a survey to learn if and how colleagues use internal LibGuides to maintain accurate internal documentation. This…

In 2007, New York University's Bobst Library assembled a group of staff charged with suggesting improvements to circulation policy. As a result of these efforts many changes were implemented at the beginning of the 2007-2008 academic year, including extended loan periods and the elimination of routine daily overdue fines. The changes were…

The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…

This guide was designed with three purposes in mind: (1) to build a greater awareness among trustees of library organization in the state and of the support and services available to them through that organization; (2) to stimulate greater interest in and knowledge of the many duties and responsibilities of library trustees; and (3) to encourage…

Committed to utilizing information technology, the Westchester Library System (New York) made the World Wide Web publicly accessible. Describes the planning, implementation, and management process; obstacles involving financing; establishing Internet connectivity; and vendor negotiations. Westchester hired a Web manager, created Internet use…

This article documents the process used by the Hofstra University's Library and Faculty Senate to evaluate current serials title lists for different academic departments. The library has found that initiating this effort through the auspices of the Faculty Senate Library Subcommittee (FSLS) allows it to create an environment of legitimate concern…

This manual advises library administrators in the state of New York on the responsibilities of individual institutions regarding censorship, patron confidentiality, and other intellectual freedom issues. Besides listing organizations available for consultation, the manual recommends procedures and policies for dealing with law enforcement…