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System Statuses in Academic Libraries: Increasing Transparency and Improving the User Experience
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Puzier, Lauren M.; Nous, Rebecca A. – Journal of Library & Information Services in Distance Learning, 2022
"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…
Descriptors: Academic Libraries, User Satisfaction (Information), User Needs (Information), Accountability
"Hi, R U There?" Adventures in Chat Reference Librarianship
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Dodge, Heather – Public Services Quarterly, 2013
The ability to navigate the vast ocean of available information and perform reference services in digital environments is an essential component of the job for most of today's reference librarians, especially those working in academic libraries. Reference librarians face a challenge: they must be highly skilled at searching for, locating, and…
Descriptors: Academic Libraries, Reference Services, Information Science Education, Librarians
Meeting the Needs of the 21st Century Student
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Niles, Phyllis – Community & Junior College Libraries, 2011
This paper will examine the learning needs of millennial students, a generation different from any previous generation, so librarians should adjust their teaching methods to accommodate their needs. Should we, as librarians, consider changing our reference services--the way we present instruction and the materials that we order for the library?…
Descriptors: Reference Services, Librarians, Teaching Methods, User Needs (Information)
Know Your Students: Rochester's Two-Year Ethnographic Study Reveals What Students Do on Campus and How the Library Fits In
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Marshall, Ann; Burns, Vicki; Briden, Judi – Library Journal, 2007
In this article, the authors discuss how the University of Rochester's two-year ethnographic study reveals what students do on campus and how the library fits in. Under Nancy Fried Foster's guidance, teams of librarians and staff conducted a two-year investigation. The goal: to improve the libraries' reference services, facilities, and web pages…
Descriptors: Ethnography, Academic Libraries, Reference Services, Internet
Choreographing a Life: Kimberly Bolan--Taney Webster Public Library, NY
Library Journal, 2004
When Kim Taney is not tending 80 workstations on the Webster Public Library's local area network, supervising the pages, working the reference desk, and advising libraries on how to improve teen services, she teaches ballet and choreographs her dance studio's productions. Choreography is a useful skill for someone with such a multifaceted life. As…
Descriptors: Young Adults, Reference Services, Public Libraries, Adolescents
The Impact of Technology and a No Remediation Policy on Non-Traditional Students
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Williams, Clay; Japzon, Andrea C. – Research Strategies, 2005
A Hunter College librarian, with public library experience, offered a series of drop-in workshops Saturday afternoons open to all students and questions regarding Web or Windows use in the academic year, 2000-2001. The intention of the workshops was to address the continuous needs of students lacking technological and informational literacy. The…
Descriptors: Workshops, Library Instruction, Reference Services, Academic Libraries