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Direct linkJankowski, Janiece – Journal of Access Services, 2013
In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a…
Descriptors: Program Implementation, Scheduling, Library Services, Academic Libraries
Download full textFoster, Nancy Fried, Ed. – Council on Library and Information Resources, 2014
This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…
Descriptors: Academic Libraries, Users (Information), Design, Participation
