Descriptor
Source
| Public Libraries | 1 |
Author
| Duke, Deborah C. | 1 |
Publication Type
| Journal Articles | 1 |
| Opinion Papers | 1 |
| Reports - Descriptive | 1 |
Education Level
Audience
Location
| California (Berkeley) | 1 |
| California (Oakland) | 1 |
| Illinois | 1 |
| Maryland (Baltimore) | 1 |
| New Jersey | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedDuke, Deborah C. – Public Libraries, 1994
Discusses "Night Owl," a Maryland public library's after hours telephone reference service. Issues include project start-up, user profiles, types of questions, volume, after hours reference accessibility, security, costs, service limits, publicity, staffing, and employee turnover. Similar services in other states are cited. (Contains six…
Descriptors: Access to Information, Cost Effectiveness, Library Personnel, Library Services
